by Steven Hesketh | Apr 12, 2024 | The Hospitality Hero
This week, I read that Celebrity Chef, Gino D’Acampo is the latest high-profile figure to call on the Government to ‘act now’ and support the hospitality industry, which he told the Manchester Evening News is “falling down like a pack of cards”. And, whilst this is...
by Steven Hesketh | Apr 5, 2024 | The Hospitality Hero
Stress Awareness Month: Stretched, Pressed and Stressed! Here in the UK, it is Stress Awareness Month – this campaign has been held every April, since 1992, to increase awareness about both the causes and cures. There’s no doubt about it, a career in hospitality can...
by Steven Hesketh | Mar 28, 2024 | The Hospitality Hero
Something I talk about often, is how a good leader understands trends, data, stats, and it’s important to understand and educate yourself on what’s going on in the industry day in, day out. And, the results are in from the UK’s Largest Hospitality Survey 2024...
by Steven Hesketh | Mar 22, 2024 | The Hospitality Hero
This Wednesday was International Day of Happiness. As part of The Hospitality Hero Masterclass, I start our Customer Service Leadership module with a favourite video of mine – it’s also a video that I tend to show at every talk, workshop or induction that I do,...
by Steven Hesketh | Mar 15, 2024 | The Hospitality Hero
This weekend, I caught an episode of ITV’s Saturday Kitchen (Season 7 Episode 10), where James Martin was joined by Sally Abé, a fine-dining chef at the top of her profession, who has worked at many well-known kitchens across the country, including; The Savoy,...
by Steven Hesketh | Mar 8, 2024 | The Hospitality Hero
Following the success of our inaugural event in 2023, which saw over 100 people come together to unite, I can’t wait for The Art of Hospitality Conference – Take 2. I’m thrilled to bring together another exciting event focused on the Art of Hospitality. The last...