What  We Offer


where we offer a comprehensive range of innovative, 21st-Century solutions to propel your career and hospitality business to new heights.

1-2-1 Mentorship

Would you like to work directly with Steven Hesketh as your mentor and guide?

Work with and learn directly from Steven Hesketh, an internationally recognised and award-winning figure in the hospitality industry. With his invaluable 30 years of experience and hands-on expertise, Steven will guide you on your journey to becoming a Hospitality Hero.

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Our commitment to excellence, backed by over 30 years of industry experience,
ensures that we provide you with top-notch education, training and support. But,
crikey, we’re not just about training, we’re also about building a world-wide
community of Hospitality Heroes who are passionate about saving the industry
and reintroducing a savvy, common-sense approach to hospitality.


Our approach blends the best of Australian Fair Dinkum values with quintessentially British approaches. We provide you with a unique mix of unquestionably good practices that will set you on the path to success.











8-Week LIVE International Training Course

Our flagship offering, the 8-week international training course, is the cornerstone of The Hospitality Hero experience. It’s time for you to re- frame, revive, thrive… and bring back the vibe!  As part of this 8 module course, we will give you the tools, training and tactics you need to become a future-proof savvy and smart ‘Hospitality Hero!’

This weekly online program equips hospitality operators, managers, and leaders with the knowledge, skills, and strategies needed to succeed in today’s rapidly evolving industry.

Imagine, as a Leader, having the talent, the tools, the training and the tactics to bring the Hospitality Hero back in you, and your team!

Sound good? Well, this course is for you!

Our course covers a wide range of topics essential for hospitality success, such as;

Becoming industry Savvy
Savvy Self Awareness
Leading your Venue in a Savvy Way
Product Leadership
Recruitment Leadership
Customer Service Leadership
Leading Mission
Vision & Values
Leading Teams
…and so much more.

The LIVE 8-week version of the course, also gives you access to; the workshops, teachings, strategies, savvy takeaway sheets, checklists, guest speakers and direct access to Steven, from anywhere in the world. These will still all be accessible the very next day, if you miss the specific day’s session. He will walk you through everything you need to break free of those hospitality woes and shackles, to ultimately drive your business and your influence on the business and industry in a modern, progressive way.

As hospitality leaders the reality is ‘it’s our faces on the line’, so it’s time to embark on training and get the tools and tactics to inspire and reignite the hospitality hero within you and your team.


Steven is a man on a mission to ‘revive the hospitality industry, with people, place and perception in mind.

Taking on his role as a champion for the industry, dedicated to improving hospitality service & culture both in the UK and Internationally, Steven is keen to share the good, the bad and the ugly of the industry, to facilitate progress and create more positive movements around customer service and customer experience.

Committed to showing excellence and encouraging the strive for perfection, via short sharp, practical training, collaborative events and insightful mentorship, he is owning what he sees as a responsibility to lead from the front.

Specialisms to comment on:

The future of hospitality

creating world leading customer experience

the changing face of hospitality

people vs profit

Customer service

leadership development

Work Ethic & Communication Skills,

Business change management

The effects of Covid on the industry

8 modules for you to go through at your own pace.

The DIY Hospitality Hero International Training Course

As part of this 8 module course, we will give you the tools, training and tactics you need to become a future-proof savvy and smart ‘Hospitality Hero!’ This course covers a wide range of topics essential for hospitality success, such as; Becoming Industry Savvy, Savvy Self Awareness, Leading your Venue in a Savvy Way , Product Leadership, Recruitment Leadership, Customer Service Leadership, Leading Mission, Vision & Values, Leading Teams… and so much more.

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