Valentine’s Day: A Whole Lot of Hospitality Love

Valentine’s Day: A Whole Lot of Hospitality Love

Valentine’s Day: A Whole Lot of Hospitality Love Valentine's Day is just around the corner - not only is this day about loving your loved ones, it's also about loving and investing in you, your business, your venue and your customers. Loving Your Customers We all play...

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Groundhog Day: Stuck in a Rut? 

Groundhog Day: Stuck in a Rut? 

Have you seen Groundhog Day? In the 1993 film, Bill Murray’s character Phil is stuck living the same day over and over. On the 2nd February, while reporting on the annual Groundhog festival in the quaint Pennsylvanian town of Punxsutawney, Phil becomes trapped in a...

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Blue Monday – “When I’m Feeling Blue…”

Blue Monday – “When I’m Feeling Blue…”

Did you know that the third Monday in January (this year it’s the 15th), has become known as Blue Monday? With the joyous festivities of Christmas and New Year now behind us, many of us are feeling the reality of day-to-day life set in once again. As I mentioned in my...

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Wake Up to Reality: A Call for Change in Hospitality

Wake Up to Reality: A Call for Change in Hospitality

Happy New Year and a BIG welcome to all Hospitality Heroes and industry enthusiasts, to my first blog post for 2024!   I'm Steven Hesketh, The Hospitality Hero, and I'm on a mission to wake up the hospitality management world, urging leaders to become savvy,...

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The Art of Hospitality Conference

The Art of Hospitality Conference

The “hospitality superhero’s” of Chester & Liverpool are gathering at Hilton Liverpool on the 15th November 2023 in partnership with new The Hospitality Hero launching the first of his national “The Art of Hospitality” Conference events. In a full itinerary of...

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