In the fast-paced world of business, it's the disruptors and change makers who leave an indelible mark. I was delighted to recently speak at the DIB second annual Change Makers Live Conference, alongside a spectacular and eclectic line-up of innovators, policy makers...

“We mustn’t underestimate the value in actually getting involved with local schools, local colleges and local universities… these young people are our future.”  As well as being The Hospitality Hero, I am also the Chief Executive of Savvy Hotels running two hotels in...

Have you seen the trending story this week, where a struggling chef asks Gordon Ramsay a vulnerable and personal question… well, he responded in an unexpected way, with Upworthy stating that it; ‘was totally surprising.’  The article starts by outlining what many of...

I was recently interviewed by The Telegraph about the decline in tipping, due to the growing use of contactless card payments… And, as the tips debate continues, businesses are now rightly being told that they must communicate how they share and allocate tips fairly...

This week, I read that Celebrity Chef, Gino D’Acampo is the latest high-profile figure to call on the Government to ‘act now’ and support the hospitality industry, which he told the Manchester Evening News is “falling down like a pack of cards”. And, whilst this is...

Stress Awareness Month: Stretched, Pressed and Stressed! Here in the UK, it is Stress Awareness Month – this campaign has been held every April, since 1992, to increase awareness about both the causes and cures. There’s no doubt about it, a career in hospitality can...

Something I talk about often, is how a good leader understands trends, data, stats, and it’s important to understand and educate yourself on what's going on in the industry day in, day out.  And, the results are in from the UK’s Largest Hospitality Survey 2024 and as...

This Wednesday was International Day of Happiness. As part of The Hospitality Hero Masterclass, I start our Customer Service Leadership module with a favourite video of mine - it’s also a video that I tend to show at every talk, workshop or induction that I do, I’ve...

This weekend, I caught an episode of ITV’s Saturday Kitchen (Season 7 Episode 10), where James Martin was joined by Sally Abé, a fine-dining chef at the top of her profession, who has worked at many well-known kitchens across the country, including; The Savoy,...

Following the success of our inaugural event in 2023, which saw over 100 people come together to unite, I can’t wait for The Art of Hospitality Conference – Take 2. I'm thrilled to bring together another exciting event focused on the Art of Hospitality. The last event...