The “hospitality superhero’s” of Chester & Liverpool are gathering at Hilton Liverpool on the 15th November 2023 in partnership with new The Hospitality Hero launching the first of his national “The Art of Hospitality” Conference events.

In a full itinerary of leading Northern Hospitality experts Headline the Conference, with the inaugural conference set to a theme of “People & Place” in Hospitality. Set around four key interview sessions with some genuinely talented operators and 3 educational pieces on Inclusion, Service & Place Making, it is truly set to be an Educational Mini Masterclass.

Steven Hesketh, CEO of The Hospitality Hero & Savvy Hotel Group said, “I am so pleased to launch this in Liverpool as we talk People & Place in Hospitality, and most importantly we  understand the delivery of Hospitality within Business – regardless of Industry and how this ultimately helps us shape a Place. I’m bringing together the talented Hospitality Legends from my two favourite cities – Liverpool & Chester to share with the audience, their experience and give their takeaways in delivering World Class Hospitality.”

The conference boasts an all-star lined up and terrific content:

Our Interview Sessions include:

A Chef’s Life in talks with Paul Askew (Arts School / Barnacle) & Elliot Hill (Chester Grosvenor) – one Liverpool Legend and one up and coming superstar – discussing “Boiling Point”, Chef Recruitment, Skills & how their kitchens are coping and working around these challenges!

A Hotelier’s Masterclass with Marcus Magee (Hilton Liverpool) & Steve Ogden (Chester Grosvenor) – two of the most renowned Northern GM’s discussing challenges around Events, Experience Delivery & talking through their career journeys and what career advice can be given to those with aspirations

Cities of Hospitality with Izzy Grey (We Love Good Times) & Jay Hynd (The Guide) – two city icons that support Hospitality. We talk about “What a good City Hospitality scene needs. We will also discuss their Good & Bad experiences they’ve seen working with operators over the years. 😉

Restaurateurs Artistry with Jim Dorrington (Artezzan) & Liam Barrie (Plas Blas / Round R’s) – however two golden superstars that can enlighten us on 21st Century and how Customer Expectation in the Restaurant World is Evolving & again what are their secrets to consistent delivery.

Educational Pieces:

Jamie Wray from Ways to Wow – A master of service, experience and motivating delivery – Jamie will share his knowledge on the art of Ways to Wow your customers

Alex Jay Lynam from Beyond the Binary – We are 35% more profitable when we are visibly & actively inclusive – Alex shares & tells us what Inclusive Hospitality looks like

Steven Hesketh introduces Hospitality Hero’s – Collaboration, Government Challenges, Place Making & a whole lot more of what we “Hospitality” can be doing to shape a better United Kingdom

Happening 15th November, 8.30am until 1.30pm at The Hilton Liverpool. Tickets are selling at £34.95 including lunch.

Bookings can be made via this link.